Interamerican Promo Hotels Inc. (IPH)
“…. A service designed to guarantee 100% client satisfaction”

II. Mission Statement

To implement and operate hotels under International franchise system in Latin America, choosing strategic locations with excellent market potential and perform quality services for development; manage the hotels with the best trained staff obtaining maximum return on investment.


III. Hotel Management
A. Hotel management structure with management contract

The structure between the parties has the franchise brand as operation and quality inspector providing it’s brand, standards and technology. The owner shall be responsible to build and furnish the hotel and hand the property over to the hotel management company which is in charge of the day to day operation. Under this structure a professional relationship is established between the parties and guarantees a successful hotel operation with all parties involved.

B. Management Principles by IPH
• To operate the hotel according to the rules and regulations of the franchise brand, guaranteeing the satisfaction of the guest 100%.
• First class management producing high financial returns. An excellent reputation as a premier employer.
• Preferential acceptance by our customers and guests.
• Excellent relationship and communication with the owner of the hotel.
• Honesty and integrity.
• Excellent relation with the community.

IPH and it’s labor relationship:
An excellent relationship and communication with our employees is extremely important for the success of the hotel, if we don't select and train the best qualified employees and provide them excellent working conditions and a good pay it will reflect on the service culture of the hotel. Any hotel is as good as it’s employees! Consequently IPH adopts it’s philosophy on the following bases:
• Few employees, but well selected, trained and paid better than our competition.
• Monthly meetings and open door policy to upkeep straight line communication.
• Annual performance review.
• Enforcement of our employees rules and regulations and compliance with labor law.
• Incentive and motivation programs, inside promotions and growth opportunity.

C. Operating Concept
• All hotels are operated under a business plan which establishes all objectives, strategies and actions. This Preparation of a yearly business plan for owners approval, such plan includes management strategies and actions, staff plan, Food and Beverage plan, sales and marketing plan , Operating budget and Capital replacement plan.
• Manage the hotel in accordance with the rules and regulations ofthe brand and under standard operating procedure with Manuals including: management, personnel procedures, accounting, food & beverage and sales & marketing, maintenance and risk control.
• Perform Accounting and administrative management according to the “Uniform System of Hotel Accounting". Usage of a computerized “Property Management System", which guarantees that all revenue is registered and daily audit is performed, manage all operating bank accounts, maintain a capital replacement fund andpresent a monthly financial statement with profit and loss statement, monthly balance sheet and year end final balance sheet.

D. Monthly Meeting Between IPH and Owner
A monthly meeting will be held between the parties within 10 days of the following month. In such meeting IPH will present:
• Last month financial results in form of a financial statement compared to the budget and including statistics and an operating critique.
• The hotel’s cash flow, accounts receivable reports and bank statements.
• Marketing statistic and competition analysis.
• Maintenance reports and critical issues on fixed assets and thebuilding.
• Discussion about owners and guest comments, constructive critique and recommendations.
• Payment of last month net profit.

E. The Implementation of a General Manager
IPH has a source of employees which are trained under individual development programs in order to be able to perform hotel management of the hotels under management contract. Candidates will be presented to the owner for selection and approval, because obviously the hotel manager has to maintain an excellent communication and be of confidence to the owners.

Profile of an IPH General Manager:
• Good presentation and education.
• Extensive knowledge of hotel business.
• Good common sense.
• Be a good business man.
• Hans on, in other words be actively involved.
• Motivator and leader.
• Honest and dedicated.

The General Manager of the Hotel
The responsibilities of the hotel’s General Manger are established in his job description developed by IPH, his functions among others include:
• To supervise and manage the day to day activities of the hotel in accordance with IPH policy and procedures.
• Maintain a survey of the competition / obtain maximum revenue.
• Analyze the competivness of salary and benefits.
• Implement maintenance programs and preventive maintenance.
• Llead training and motivation programs.
• Manage in compliance with the law and fiscal regulations.
• Observe all accounting Procedures, perform daily cashiering and bank deposits.
• Prepare monthly financial statements and operation critique.
• Selection, hiring and firing of staff, control of labor relation management
• Supervise, control and maintain fixed assets including capital replacement.
• Daily inspection of property, meet and greet staff and customers.
• Maintain communication with owners and head offices.
• Perform Budget control and internal audits.
• Hold monthly department meetings and weekly executive and forecast meetings.
• Watch the safety of the hotel, it’s employees and customers.

F. Management Contract
Objectives:The management company is committed to manage the hotel according to the terms, conditions and rules of operation of thebrand and to maximize revenue and operating profit for the benefit of the owner.

Terms: The management contract term is over a period of 20 years with a termination option at the year 10. The contract can be extended for 2 periods of 5 years based on mutual acceptance. The management fee is 8% of GOP (Gross Operating Profit)

Responsibilities of the Management Company:
• Develop and present to owner yearly a business plan which specifies all the activities, actions and goals, the plan includes actions on sales and marketing, management, Food & Beverage, maintenance and a Staff plan, an operating budget forecasting occupancy, rates, detailed costs and expensesof the hotel operation.
• To meet monthly with the owner and present the financial results of the operation compared to the budget and with an operating critique.
• To manage all accounting and maintain records and documentationaccording to law.
• To deposit all revenue at the “Operation Bank account” and pay all operation costs and expenses through this account including the net profitto the owner.

G. Management Agreement
Responsibilities of Owner
• Comply with the terms of the franchise license.
• Review and approve the yearly business plan including the operating budget.
• Assist to the monthly meeting and review of operation.
• Approve the capital replacement requirements to maintain the property competitive, jointly manage the capital replacement fund.
• Maintain the building insurances.

Responsibility of the Brand
Comply with the terms and conditions of the franchise agreement including but not limited to provide international reservation and sales system, training material, rules and regulation, manuals and standards, review and recommend the rate structure for the hotel, competition review and periodic on side inspection and operation audit.

Termination Option
The owner has the option to terminate the contract after the fifth year of operation by giving written notice 6 month in advance and subject of a pre-determined payment to the management company.

IV. Development
In order to guarantee the success of the development the following is required:
• A defined market and projection for the future.
• A strategic location, location, location!!!
• Great visibility and access to hotel.
• A defined concept and standardizatio.
• The approval of an appropriate international brand name.
• The less possible investment for the best return, elimination of non productive areas.
• Design the hotel to be operated with minimum staff.
• The possibility to obtain added value and return by adjoining real estate business (offices, casino, commercial, condo sales).
• Have a equity/debt structure without risk to the owner.

Technical services provided by IPH under a technical service agreement
IPH will direct the implementation of the hotel together with the owner in order to assure that all standards and specifications are met and the hotel meets the international brands approval. Up to date Concepts, experience and technology used in other hotel developments are the foundation to such services which include among others:

Architecture
• Concept development of the project.
• Review of preliminary and final plans.
• Assistance concerning the operational flow of the hotel from the guest and staff view.
• Assistance in preparation of design and finish schedule.

Construction
• Technical assistance in the bidding process.
• Periodic construction inspections.
• Technical assistance during construction.
• Final punch out inspection.

FF&E implementation
• Prepare a complete FF&E package.
• Prepare budget.
• Specify all equipment and recommend sources.
• Supervise the Installation of all equipment and FF&E.

Interior Design
• Prepare Interior design concept.
• Coordinate and assist interior designer.
• Review and approve final interior design.

Administrative
• Assist on financial scheme, equity & debt promotion.
• Prepare operation and cash flow projections
• Prepare a preliminary feasibility study.
• Promote equity participation if needed,
• Prepare a master document “who does what”for the development process involving all parties.
• Public relations and representation to authorities.

Legal
• Revision of all contracts and legal assistance on business structure.
• Pre -Opening.
• Pre-opening sales & marketing.
• Selection of staff, hiring & training.
• Operation implementation.

V. Our President :
Klaus D. Moser

• Since 1964 in the hotel industry, commenced his career with an apprenticeship in the kitchen in Germany.
• Obtained professional experience in several first class hotels in Switzerland.
• Sous Chef, Ouro Verde Hotel Rio de Janeiro, Brazil; Executive Chef Crillon Hotel in Lima, Peru.
• 1967 Opening of the Camino Real hotel (750 rooms) México City as executive Chef.
• Employed by Marriott Corporation in 1969 as Executive chef of the new Paraiso Marriott hotel (500 rooms) in Acapulco.
• Started a TV program of International cuisine at channel 4 inMéxico City.
• Participated in several hotel openings of Marriott hotels in USAas member of “Task Force”.
• 1973 General Manager of the Marriott Palmas del Mar hotel & resort (700-rooms.) in Puerto Rico.
• Temporary move to Marriott's headquarters in Washington, assignment as director of hotel operations Marriott Peru.
• 1977 change to Holiday Inns Inc. as Director of Development & Franchise relation,1978 promotion to Senior Vice President Latin-American & Caribbean, responsibly for over 73 hotels.
• 1983 started his own business in Miami with 4 Restaurants, Airport hotel and a multi-use building in Coconut Grove.
• Formation of Interamerican Promo Hotel and representative of the Promus hotel Corporation for Latin-American.

Contact Us

Interamerican Promo Hotels Inc.
3201 N.E. 183th street, Suite 2108
Miami, Florida 33160
  
Tel: 001 786-223 4035
Tel. Internacional 0058412 2764500
E-mail: management@ecoinnhotels.com